Shipping Policy

Last updated: [04/02/2026]

1. Overview

At Your Fitness Hub, we are committed to delivering orders across the UK as efficiently and reliably as possible.

This Shipping Policy explains how our delivery process works, including dispatch times, estimated delivery timeframes, delivery areas, tracking updates, failed deliveries, and customer responsibilities.

Delivery times may vary depending on the product, supplier, courier availability, stock status, and your delivery location.

2. Dispatch and Delivery Timeframes

Products marked as “In Stock” are usually dispatched as soon as possible from our UK suppliers or distribution partners.

Once dispatched, delivery to mainland UK addresses will typically take between 1 and 7 working days, depending on the product, courier, delivery method, and supplier warehouse.

Larger items, including saunas, ice baths, steam generators, and specialist wellness equipment, may require a longer delivery window or a scheduled delivery appointment.

For products listed as “Pre-Order”, “Backorder”, or with an estimated lead time shown on the product page, the expected delivery timeframe will be based on the latest information available from our suppliers.

These timeframes are estimates only and may change due to supplier delays, manufacturing delays, courier workloads, public holidays, high demand, adverse weather, or other circumstances outside our control.

If we become aware of a significant delay to your order, we will aim to contact you with updated delivery information.

3. Delivery Areas and Charges

We offer delivery to mainland UK addresses.

Mainland UK usually includes England, Wales, and many parts of Scotland, but may exclude certain remote or offshore locations.

Areas that may require additional delivery charges or may be subject to limited delivery availability include:

• Scottish Highlands and Islands
• Northern Ireland
• Isle of Man
• Isle of Wight
• Scilly Isles
• Channel Islands
• Remote or hard-to-access locations

Where additional delivery charges apply, these may be displayed at checkout or confirmed with you before dispatch.

If your location is outside our standard delivery coverage, we may contact you after your order is placed to confirm whether delivery is possible and whether any additional charges apply.

4. Delivery Updates and Tracking

Where tracking information is available, this may be provided by email, SMS, courier notification, or directly by our support team.

For some large or specialist items, automated tracking links may not always be available. Instead, delivery may be arranged by the courier, supplier, or delivery team directly.

If you would like an update on your order, please contact our support team and we will do our best to provide the latest available information.

5. Scheduled Deliveries

Some larger items may require a scheduled delivery date.

Where a delivery appointment is arranged, it is the customer’s responsibility to ensure someone is available at the delivery address to accept the goods.

If you are unable to accept delivery on the agreed date, you must notify us or the courier as soon as possible.

Failed or missed scheduled deliveries may result in additional charges.

6. Failed Deliveries

If a delivery attempt is unsuccessful, the courier may attempt delivery again or provide instructions for rearranging delivery.

If delivery cannot be completed due to incorrect delivery details, no one being available to accept the goods, access restrictions, refusal of delivery, or failure to respond to courier contact, additional charges may apply.

These charges may include:

• Redelivery fees
• Storage fees
• Return-to-sender fees
• Failed delivery charges
• Additional courier or supplier handling costs

We will confirm any known additional costs where possible before proceeding.

7. Damaged, Missing, or Incorrect Items

Please check your order as soon as it arrives.

If your order arrives damaged, incomplete, or incorrect, you must contact us as soon as possible, ideally within 7 calendar days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos or videos of the damage, missing item, incorrect item, or packaging
• Photos of any visible damage to the outer packaging before disposal

Where the issue is confirmed as damage, missing parts, or an incorrect item, we will work to resolve the matter by arranging replacement parts, a replacement product, repair, collection, or another suitable solution.

If the issue is caused by supplier, courier, or fulfilment error, Your Fitness Hub will cover any reasonable associated return or collection costs where required.

You must not dispose of the product or packaging before contacting us, as this may affect our ability to investigate or resolve the issue.

8. Customer Responsibilities

It is the customer’s responsibility to ensure that:

• The delivery address and contact details are accurate.
• Someone is available to accept the delivery where required.
• The delivery location is accessible and suitable for the product.
• Any access restrictions are communicated to us before dispatch.
• The item will fit through doorways, gates, paths, stairways, lifts, or other access points.
• The delivery area is safe, clear, and suitable for unloading.
• Any required permissions, site access, or parking arrangements are in place.

For large, heavy, or specialist items, it is important to check product dimensions and delivery access before placing your order.

If delivery fails due to incorrect information, unsuitable access, refusal of delivery, or the customer not being available, additional charges may apply.

9. Kerbside and Large Item Deliveries

Some large or heavy items may be delivered by pallet or specialist courier.

Unless otherwise stated, delivery may be to kerbside only. This means the courier may deliver the item as close as reasonably possible to the property entrance, but may not be able to move the item inside your property, upstairs, through narrow access points, across gravel, grass, uneven ground, or into a specific room or garden area.

It is the customer’s responsibility to arrange suitable help to move the item from the delivery point if required.

Couriers are not usually responsible for unpacking, assembly, installation, or removing packaging unless this has been specifically agreed in advance.

10. Pre-Order and Backorder Items

Estimated delivery times for pre-order and backorder items are based on the latest supplier and logistics information available at the time.

While we aim to meet these timeframes, delays can occur due to manufacturing, supplier, import, courier, warehouse, or stock allocation issues.

If there are significant changes to the expected delivery date, we will aim to keep you informed and provide updated information where available.

Pre-order and backorder delivery dates are estimates only and are not guaranteed.

11. Delivery Delays

We will always aim to deliver your order within the estimated timeframe, but delays can sometimes occur.

Delivery delays may be caused by circumstances outside our control, including but not limited to:

• Supplier delays
• Courier delays
• Manufacturing delays
• Stock shortages
• Import or customs delays
• Public holidays
• Severe weather
• High seasonal demand
• Failed delivery attempts
• Incorrect customer information

Your Fitness Hub is not liable for indirect or consequential losses caused by delivery delays, including but not limited to contractor costs, missed appointments, loss of earnings, inconvenience, or storage costs.

Nothing in this policy affects your statutory rights.

12. Contact Us

For any delivery or shipping enquiries, please contact Your Fitness Hub using the contact details provided on our website.

Please include your order number where possible so we can assist you more quickly.