Terms of service
Last updated: [Feb 22 2025]
1. Introduction
These Terms and Conditions apply to this website and to any transactions relating to the products and services offered by Your Fitness Hub.
By accessing our website, placing an order, creating an account, or using any of our services, you agree to be bound by these Terms and Conditions. You may also be subject to additional terms relating to specific products, services, delivery, installation, warranties, returns, or promotions. If any additional terms conflict with these Terms, the additional terms will apply where relevant.
2. Acceptance of These Terms
By using this website, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree with these Terms, you should not use this website or purchase products from us.
In some cases, we may ask you to expressly confirm your agreement to these Terms before placing an order or using certain services.
3. Electronic Communication
By using our website or contacting us electronically, you agree that we may communicate with you electronically by email, through our website, or through other digital communication methods.
You agree that any agreements, notices, disclosures, updates, or other communications we provide electronically satisfy any legal requirement that such communications be made in writing.
4. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, layouts, designs, and other materials, is owned by or licensed to Your Fitness Hub, unless otherwise stated.
4.1 All Rights Reserved
You are not granted any licence or right to use, copy, reproduce, distribute, alter, publish, sell, commercialise, or exploit any content from this website without our prior written permission.
This includes, but is not limited to, copying product descriptions, images, website layouts, branding, or any other materials for commercial use.
You may only use website content where permitted by law, such as for personal reference or where limited quotation is legally allowed.
5. Newsletter and Marketing Communications
If you subscribe to our newsletter or marketing communications, you agree that we may contact you with updates, offers, product information, and other relevant content.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.
You may forward our newsletter to others who may be interested in our products or services.
6. Third-Party Websites and Services
Our website may include references, links, or integrations with third-party websites, services, finance providers, couriers, suppliers, or payment providers.
We are not responsible for the content, policies, services, availability, or practices of any third-party websites or services. Any products, services, or information provided by third parties are subject to their own terms and conditions.
Your use of any third-party website or service is at your own risk. We are not liable for any loss or damage arising from your use of third-party websites or services.
7. Responsible Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.
You must not:
- Use our website for fraudulent, unlawful, or harmful purposes.
- Upload, transmit, or distribute malicious software or harmful code.
- Attempt to gain unauthorised access to our website, systems, accounts, or data.
- Use data from our website for unsolicited marketing or automated data collection.
- Interfere with the security, availability, performance, or operation of the website.
- Copy, scrape, or reproduce website content without permission.
We reserve the right to restrict, suspend, or terminate access to our website where misuse is suspected.
8. Account Registration
You may be able to create an account on our website. If you do so, you are responsible for keeping your account details, password, and login information secure.
You agree not to share your account access with any other person. You are responsible for all activity that takes place through your account.
If you believe your account has been accessed without permission, you must notify us as soon as possible.
We reserve the right to suspend or terminate accounts where we believe these Terms have been breached.
9. Orders, Pricing and Product Information
We aim to ensure that all product information, pricing, images, descriptions, specifications, availability, and delivery estimates shown on our website are accurate. However, errors may occasionally occur.
We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed.
Product images are for illustrative purposes only. Colours, finishes, materials, sizes, accessories, and design details may vary slightly depending on the model, manufacturer, batch, screen settings, or supplier updates.
An order is only confirmed once we have accepted it and payment has been successfully processed.
We reserve the right to cancel or refuse an order where necessary, including but not limited to pricing errors, stock issues, suspected fraud, supplier availability issues, or delivery restrictions.
10. Delivery
Delivery times shown on our website or provided by our team are estimates only and are not guaranteed unless expressly confirmed in writing.
Delivery delays may occur due to supplier lead times, courier issues, warehouse delays, manufacturing delays, customs, weather, access restrictions, high demand, or circumstances outside our control.
We will do our best to keep you updated where we become aware of any significant delay.
You are responsible for ensuring that the delivery address, access route, parking, unloading area, and property access are suitable for delivery of your product.
For large or heavy items, including saunas, additional access requirements may apply. If delivery cannot be completed due to unsuitable access, missed delivery, incorrect information, or the customer not being available where required, additional charges may apply.
11. Delivery Delays and Compensation
Delivery dates are estimates only and are not guaranteed.
Your Fitness Hub does not offer compensation for delayed deliveries and will not be liable for indirect, consequential, or additional losses caused by delivery delays, including but not limited to loss of income, cancelled appointments, contractor costs, storage costs, or inconvenience.
Nothing in this clause affects your statutory rights.
If your order is significantly delayed, please contact us and we will work with you to resolve the issue as fairly and efficiently as possible.
12. Returns and Refunds
12.1 Right to Cancel
You may have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
The cancellation period expires 14 days after the day on which you, or someone nominated by you who is not the carrier, receives the goods.
To exercise your right to cancel, you must inform us clearly by email or written communication before the cancellation period expires.
12.2 Returning Goods
If your return is accepted, you must send the goods back to us, or to a location confirmed by us, without undue delay and no later than 14 days after notifying us that you wish to cancel.
You are responsible for the direct cost of returning the goods unless we confirm otherwise in writing.
Goods must be returned in a condition that allows them to be inspected and resold where applicable. You are responsible for any reduction in value caused by handling the goods beyond what is necessary to establish their nature, characteristics, and function.
12.3 Refunds
Where a refund is due, we will reimburse you using the same payment method used for the original transaction, unless otherwise agreed.
We may withhold reimbursement until we have received the goods back or until you provide evidence that the goods have been returned, whichever is earlier.
Original delivery charges may be refunded where legally required, except for any additional costs resulting from your choice of a delivery method more expensive than the least expensive standard delivery option offered by us.
12.4 Return Exceptions
Some products may not be eligible for cancellation, return, or exchange due to their nature, condition, customisation, hygiene reasons, installation status, or other legal exceptions.
We will let you know if an exception applies to your order.
This does not affect your statutory rights in relation to faulty, damaged, or misdescribed goods.
13. Faulty, Damaged or Incorrect Goods
If your product arrives damaged, faulty, incomplete, or incorrect, you must contact us as soon as possible with your order details and supporting evidence, such as photos or videos.
We may need to inspect the product, request further information, contact the supplier or manufacturer, or arrange replacement parts, repair, collection, or another appropriate resolution.
You must not attempt unauthorised repairs, modifications, or installations before giving us the opportunity to assess the issue, as this may affect your eligibility for support, refund, repair, or replacement.
Nothing in these Terms affects your statutory rights.
14. Assembly and Installation Services
Where assembly or installation services are arranged, the customer is responsible for ensuring that the site is accessible, safe, prepared, and suitable before the team attends.
The customer, or a responsible representative, must be present on site when the assembly or installation team arrives.
If the team attends the site and is unable to complete the work due to reasons outside our control, including but not limited to the customer not being present, unsuitable access, unsafe conditions, incorrect product location, missing parts not caused by us, lack of preparation, or being turned away from site, the assembly or installation fee may be non-refundable.
If the customer is not present, the team will do their best using the information available, but we cannot be responsible if the product is not placed in the exact desired location or assembled according to preferences that were not communicated clearly while the team was on site.
Additional charges may apply if a second visit is required.
15. Hidden or Unforeseen Costs
Your Fitness Hub accepts no liability for hidden, unforeseen, or additional costs arising from alterations, adaptations, preparation works, repairs, structural changes, electrical works, plumbing works, groundworks, access works, or other modifications undertaken in the vicinity of the product, unless such costs are caused directly by our negligence or by a breach of your statutory rights.
Customers are responsible for ensuring that the delivery location, installation area, access route, services, structure, and surrounding environment are suitable before delivery, assembly, installation, or use of the product.
This includes, but is not limited to, checking measurements, access widths, flooring, foundations, ventilation, electrical requirements, drainage, ground level, weather protection, planning requirements, and any relevant professional advice.
Nothing in this clause affects your statutory rights.
16. Product Use and Customer Responsibility
You are responsible for ensuring that any product purchased from us is suitable for your intended use, property, environment, and personal circumstances.
You should read all product manuals, safety instructions, warranty information, and guidance provided before using any product.
Where electrical, plumbing, structural, or specialist work is required, you must use a suitably qualified professional.
We are not responsible for damage, faults, injury, or loss caused by misuse, incorrect installation, poor maintenance, unauthorised modifications, unsuitable environments, failure to follow instructions, or use outside the product’s intended purpose.
17. Content Submitted by Customers
Our website may allow customers to submit reviews, comments, feedback, photos, questions, or other content.
By submitting content to us, you confirm that:
- The content is accurate and lawful.
- You have the right to share it.
- It does not infringe the rights of any third party.
- It does not contain offensive, defamatory, misleading, or unlawful material.
We reserve the right to remove, edit, or reject customer-submitted content at our discretion.
By submitting content, you grant Your Fitness Hub a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, display, and distribute that content for website, marketing, customer service, and business purposes.
18. Idea Submissions
Please do not submit ideas, inventions, designs, business suggestions, or other intellectual property to us unless we have first entered into a written agreement with you.
If you submit such material without a written agreement, you grant Your Fitness Hub a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, distribute, and display that material in any existing or future media.
19. Termination or Suspension of Website Access
We may modify, suspend, restrict, or discontinue access to our website or services at any time, temporarily or permanently.
We will not be liable to you or any third party for any modification, suspension, restriction, or discontinuation of the website or any part of it.
You must not attempt to bypass any access restrictions, security measures, or account limitations on our website.
20. Warranties and Liability
Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded.
Our website and its content are provided on an “as is” and “as available” basis. While we aim to keep information accurate and up to date, we do not guarantee that the website will always be available, error-free, secure, or free from inaccuracies.
We do not guarantee that:
- The website will meet your requirements.
- The website will be uninterrupted, secure, or error-free.
- Product information will always be completely free from errors.
- The quality of any product or service will meet expectations beyond the rights provided by law.
Nothing on this website constitutes legal, financial, medical, structural, electrical, or professional advice. You should seek advice from a qualified professional where appropriate.
To the maximum extent permitted by law, we will not be liable for indirect, consequential, incidental, or special losses, including loss of income, loss of profit, loss of business, loss of data, loss of opportunity, or damage arising from use of our website, products, or services.
Where liability cannot be excluded, our total liability will be limited to the amount paid by you for the relevant product or service, except where the law requires otherwise.
21. Privacy
We take your privacy seriously and are committed to protecting your personal data.
Any personal information you provide to us must be accurate, complete, and up to date.
We will only use your personal information in accordance with applicable data protection laws and for purposes related to providing our products, services, customer support, order fulfilment, marketing where permitted, and website operation.
For more information, please refer to our Privacy Policy and Cookie Policy where available on our website.
22. Accessibility
We aim to make our website accessible and usable for as many customers as possible.
If you experience difficulty accessing any part of our website, please contact us with details of the issue so we can review it and, where reasonably possible, work to resolve it.
23. Legal Compliance
You must not use our website or purchase products from us in any way that breaches applicable laws or regulations.
Access to our website from territories where the content, products, or services are unlawful is prohibited.
24. Assignment
You may not assign, transfer, or subcontract your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations where reasonably necessary as part of business operations, restructuring, sale, or legal compliance.
25. Breach of These Terms
If you breach these Terms, we may take appropriate action, including but not limited to:
- Suspending or restricting your access to the website.
- Cancelling or refusing orders.
- Removing content submitted by you.
- Contacting relevant authorities where necessary.
- Taking legal action where appropriate.
26. Indemnity
You agree to indemnify and hold Your Fitness Hub harmless from any claims, liabilities, damages, losses, costs, or expenses arising from your breach of these Terms, misuse of our website, infringement of third-party rights, or violation of applicable laws.
27. Waiver
If we do not enforce any part of these Terms, this does not mean we have waived our right to enforce that provision in the future.
Any waiver must be confirmed by us in writing to be effective.
28. Language
These Terms and Conditions are written and interpreted in English. All communications relating to these Terms will be in English.
29. Entire Agreement
These Terms and Conditions, together with any policies or additional terms referenced on our website, form the entire agreement between you and Your Fitness Hub in relation to your use of our website and purchase of our products or services.
30. Updates to These Terms
We may update these Terms and Conditions from time to time.
The latest version will be made available on our website, and the “Last updated” date will show when the Terms were most recently revised.
Your continued use of our website after changes are posted will be treated as acceptance of the updated Terms.
31. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the United Kingdom.
Any disputes relating to these Terms, our website, products, or services will be subject to the jurisdiction of the courts of the United Kingdom.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
32. Contact Information
This website is owned and operated by Your Fitness Hub.
If you have any questions about these Terms and Conditions, please contact us through the contact details provided on our website.